CAP is proud to join the Sierra Sacramento Valley and Placer-Nevada County Medical Societies in hosting this free risk management presentatio. Develop protocols to reduce patient stress and create the extraordinary patient experience.

Carole Lambert, CAP's Vice President of Practice Optimization presents The Business Case For Creating The Extraordinary Patient Experience. In today’s world, patients want to feel cared about as well as cared for. Physicians and staff want to feel effective and successful in their efforts on behalf of patients and families.

The next program in the CAP/OCMA Physician Wellness series - "Fire Your Excuses" - will uncover the immutable ways humans best receive communication and teach communication skills tailored for today's modern audience.

A recent focused review of CAP’s closed-claims data by Risk Management and Patient Safety staff reveals that 62 percent of medication errors involving Medical Assistants (MA) occurred in busy primary care practices.

It’s no secret – as humans, we all make errors. The problem is that in healthcare, these errors can cause patient harm, including death. With preventable medical errors being the third leading cause of death in the United States, it is not a matter of if your office will make such an error, but when.