The Cooperative of American Physicians, Inc. (CAP) is proud to join the Sierra Sacramento Valley and the Placer-Nevada County Medical Societies in hosting this free, no-obligation risk management CME* presentation designed to help physicians run safer, more successful practices. Please join us as Carole Lambert, Vice President Practice Optimization, from CAP presents The Business Case For Creating The Extraordinary Patient Experience. In today’s world, patients want to feel cared about as well as cared for. Physicians and staff want to feel effective and successful in their efforts on behalf of patients and families. We hope you will join us for this informative and interactive program. Be certain to RSVP for a seat, as space is limited. You may RSVP online here, via phone 800-361-5569 or email RSVP@CAPphysicians.com.
The program objectives are:
- Define the patient experience across the continuum of care.
- Identify three fundamental foci of the patient experience that will favorably impact healthcare outcomes.
- Develop protocols to reduce patient stress and create the extraordinary patient experience.
- Discuss key elements in creating the extraordinary patient experience.
Agenda:
*The Cooperative of American Physicians, Inc., (CAP) is accredited by the Institute for Medical Quality/California Medical Association (IMQ/CMA) to provide continuing medical education for physicians. CAP takes responsibility for the content, quality, and scientific integrity of this CME activity. CAP designates this live activity for a maximum of 1 hours of AMA PRA Category 1 Credit(s)™. Physicians should only claim credit commensurate with the extent of their participation in the activity. This credit may also be applied to the CMA Certification in Continuing Medical Education.