Careers at CAP

The Cooperative of American Physicians, Inc. and its dedicated law firm, Schmid & Voiles, seek a Trial Attorney in Los Angeles, Orange County, and Walnut Creek that is responsible for all aspects of case management, including trial and arbitration. A seasoned advocate with effective courtroom skills and in-depth knowledge of medicine and malpractice litigation. 

Essential Duties and Responsibilities

• Represent CAP physicians, hospitals or entities covered by MPT or CAPIC in medical malpractice lawsuits as the lead trial and arbitration attorney; prepare and successfully try and arbitrate cases as requested
• Formulate creative discovery and investigation strategy
• Obtain concurrence with claims specialist on defense preparation and ensure cost-effective completion
• Prepare pleadings and respond to discovery
• Attend court appearances as required or by court call
• Responsible for compliance with the Defense Attorney Guidelines by all legal staff working on assigned cases
• Ensure timely reporting of information/status to claims and client at all stages of litigation

Client Relations

• By philosophy and example, demonstrate to all involved that client service and satisfaction are a priority
• Excel in gaining recognition for client satisfaction. Work well in difficult, emotionally charged situations while maintaining a calm demeanor/composure
• Constantly seek feedback from clients to provide a positive working relationship between the clients and the firm
• Review, respond to, and resolve all client complaints/concerns to ensure client satisfaction
• Perform other duties as assigned 

Education and/or Experience: 

• J.D. Degree 

Other Skills and Abilities

• Licensed to practice law in California
• Ability to lead and motivate others on the team to accomplish research, investigation, and trial preparation responsibilities
• Ability to mentor, train and build team enthusiasm among staff counsel
• Ability to assist as second chair in trials and arbitrations and in appropriate cases to take the lead as trial and arbitration counsel.
• Ability to work independently

Salary Range: $200,000 - $220,000/year (Depending on Experience)

Send cover letter and resume to HR@CAPphysicians.com

Know anyone interested in this position? Refer them to https://capphysicians.com/about-us/our-company/careers#trial-atty-iv

CAP seeks two Senior Claims Specialists, for its Orange County office, to perform technical and administrative duties to manage assigned claim files; assumes increased workload of highly complex claims. Participates in the continued training and supervision of Claims Specialist I and II’s.

Essential Duties and Responsibilities:

• Manage medical malpractice claims, including the assignment, direction, and control of defense counsel, under supervision and in compliance with the Claims Technical Manual, the Defense Attorney Guidelines, and the MPT Agreement.  Manage increasingly complex cases with larger financial exposure.

• Investigate and evaluate claim files including complying with the standards of performance, interviewing members, reviewing medical records, corresponding with plaintiff attorneys, obtaining preliminary expert evaluation/opinions, and preparing interview summaries.

• Prepare case evaluation reports for publication and presentation to the CRC and CSC.

• Prepare case evaluation reports for discretionary authority on selected cases.

• Manage and participate in all litigation activity, including discovery plan, mediation, MSC, and negotiation under supervision, as necessary.

• Monitor trials and arbitrations including daily progress reports, providing member and defense attorney with support.

• Prepare claim file resolution documentation.

• Timely update the claims database.

• Document all important case developments under the chronology tab.

• Code the claims file and update as relevant information is available. 

• Timely review and index documents to the On Base system.

• Provide assistance to management as indicated on special project.

• Identify, investigate and follow-up on coverage issues.

• Take Hotline calls as requested and as necessary and prepare hotlines.

• Attend staff and department meetings as indicated.

• Assist management in training of Claims Specialist I and II’s.

• Perform other duties as necessary.

Education and/or Experience: 

• Bachelor’s degree from four-year college or university.
• Relevant legal and/or medical education background or the equivalent.
• Minimum five years of medical malpractice claims management experience and/or three years CAP claims experience.

Certificates, Licenses, Registrations:

• Valid California driver license                                                 

Other Skills and Abilities: 

• Excellent demonstrated verbal and written communication skills.
• Effective time management skills.
• Ability to manage multiple priorities/deadlines
• Personal computer literate preferred.
• Strong analytical skills

Starting Salary: Up to $90,000 - $120,000/year (Depending on Experience)

Send cover and resume to HR@CAPphysicians.com

Know anyone interested in this position? Refer them to capphysicians.com/about-us/our-company/careers#claims-specialist.

Our Membership Services Account Manger supports CAP members by providing outstanding customer service, handling client visits and presentations, and performing technical and administrative duties to retain existing groups and members in support of Membership Development and Finders for new members.

Essential Duties and Responsibilities:

Provide service to MPT members and groups to include: 

• Explain coverage, exclusions, financial obligations, and other issues to Members.

• Complete processing of status changes including termination, retirement, disability, out-of-state, part-time, early cessation, non-private practice, coverage limits change, death, etc.

• Manage and present CAP Stewardship Reports to predetermined list of target groups annually.

• Process special applications for coverage and status change requests.

• Handle underwriting and approval of Employee Applications and Other Related Physician (ORP) Applications.

• Provide financial and claims data and supporting information to administrators and office managers. 

• Identify new business opportunities for CAPIC, Membership Development, and Symphony Health

• Recommend additional CAP coverage or benefits and improve existing programs.

• Collaborate with Finders and Brokers on group business service. 

• Coordinate with CAP Service Teams to ensure group retention and service.

• Monitor trends in the medical professional liability, underwriting, and healthcare industries.

Education and/or Experience: 

• Bachelor’s degree 

• Two years underwriting, customer relationship management, or service experience in physician medical malpractice liability coverage

Other Skills and Abilities: 

• Knowledge of medical terminology

• Excellent research, communication (oral and written), and organizational skills

• Excellent attention to detail

• Excellent telephone and computer skills

• Proficient in Microsoft Word, Excel and Outlook

• California Driver’s License and adequate insurance

Starting Annual Salary Range: $70,000 - $80,000/year

Send cover letter and resume to HR@CAPphysicians.com

Know anyone interested in this position? Refer them to capphysicians.com/about-us/our-company/careers#mem-srvcs-acc-mgr-i

Under the direction of the Vice President, Risk Management & Patient Safety (RMPS), the RMPS Data Analyst reviews and analyzes medical professional liability (MPL) cases to identify root causes, contributing factors, patterns, and trends. Reviews medical records and legal documents using proprietary coding taxonomy. Creates concise and comprehensive clinical narratives; creates and presents analytical reports; supports Peer Review committees; researches risk management and professional liability topics and actively participates in developing CAP educational activities, physician resources and coverage determination guidelines.

Essential Duties and Responsibilities:

• Identify individual cases to be analyzed based on purpose and type of report requested.
• Review and synthesize claim files and develop a chronological summary of clinically relevant information.
• Code all eligible claims for MPL-DSP (data sharing program) submission using designated coding taxonomy, applying clinical judgment and consistent methodology in assigning codes.
• Understand and assign specific contributing factors associated with the error and harm including clinical judgment issues, insufficient communication and supervision, inadequate technical skill and any other clinical issues which may have contributed to the allegation, injury, or the initiation of a claim.
• Enter case summaries and code into MPL-DSP database(s), ensuring data accuracy, completeness, timeliness, and consistency.
• Work closely with MPL-DSP vendor staff to insure inter-rater reliability of coded data by CAP staff.
• Coordinate MPL-DSP with external partner, including scheduling meetings (internal and external), data transfer, and taxonomy training for CAP staff.
• Work closely with Underwriting, Information Services, and other departments to evaluate claims data, code case elements, and map data to perform analysis. Identify and communicate coding and documentation opportunities and deficiencies to claims managers and other staff as appropriate.
• Collaborate with Underwriting Data Analyst to develop summary (template) reports in MPL-DSP databases.
• Create, review, and produce claims data and analytical reports in multiple formats, including risk mitigation strategies from multiple related databases for RMPS projects and initiatives. Participate in meetings to present analytical reports to CAP departments, committees, physicians, and medical groups as assigned.
• Research risk management and professional liability topics and participate in developing CAP educational activities, articles, physician resources and coverage determination guidelines as requested.
• Work closely with Program Manager, Risk Assessment & Peer Review (“RAPR”) to coordinate review of cases. Participate in RAPR meetings, including reviewing materials, drafting case summaries and minutes.
• Perform other duties as directed. 

Education and Experience: 

• Bachelor’s degree in a healthcare related field required; master’s degree preferred
• RN, MD, PharmD or clinical license preferred
• 3 years’ experience in healthcare risk management, claims, research, data analysis or equivalent experience in a healthcare related environment
• 2 years’ experience extracting and analyzing data from a relational database
• Professional liability experience is highly preferred
• Coding experience, including ICD-10 desired
• Experience identifying educational and learning needs/gaps of healthcare professionals or physician office practices and recommending risk mitigation strategies highly preferred
• Experience writing articles, healthcare educational material, and professional business correspondence preferred

Other Skills and Abilities:

• Fluent in medical terminology with strong communication and customer service skills
• Ability to work independently and collaboratively; highly organized and detail-oriented
• Skilled in root cause analysis (RCA) and adverse event management
• Proficient in Microsoft Office Suite, Access and Power BI, Salesforce, and OnBase software preferred
• Experienced in statistical analysis and data interpretation
• Adept at writing detailed reports and presenting findings
• Adept at database queries and code generation/interpretation
• Ability to travel to practice locations, meetings, or conferences within California, and occasionally nation-wide, with overnight stays, when requested

Preferred Knowledge of the Following:

California and federal laws and regulations pertaining to the practice of medicine and healthcare, including MICRA; medical risk management techniques; professional liability coverage; hospital and medical office policies and procedures; social behavioral and educational research techniques and evaluation; and medical, legal, insurance databases.

Salary Range: $68,000-$80,0000/year

Send cover letter and resume to HR@CAPphysicians.com

Know anyone interested in this position? Refer them to capphysicians.com/about-us/our-company/careers#rmps-data-analyst.