Careers at CAP
Our dedicated employees are the essential element to CAP’s success. For over 50 years, this team of well-trained professionals with a commitment to excellence has helped deliver to our member physicians an unparalleled quality of products and services. Our corporate culture and collegial collaboration of minds and efforts is unmatched.
Our comprehensive benefits package includes medical, dental vision, life, AD&D, LTD, 401(k) with employer match, PTO and separate sick time, and paid holidays. Join CAP’s workforce and make your contributions to our team.
CAP and Schmid & Voiles are seeking two Litigation Attorneys, one based in our Los Angeles headquarters and one based in our Orange County office. The incumbent will be responsible for all aspects of case management, with the exception of presenting cases at trial and arbitration. An experienced attorney with in-depth knowledge of medicine, law and issues related to medical malpractice litigation with the skill to develop effective case strategy.
Essential Duties and Responsibilities:
- Work with the trial attorney and actively participates in: Formulating discovery and investigation strategy
- Obtaining concurrence with Claims Specialist on defense preparation
- Preparing pleadings
- Preparing and responding to discovery
- Attending court appearances
- Preparing lawsuits for trial/arbitration
- Preparing motions as requested
- Share knowledge and information with all attorneys
- Ensure cost effective work-up and overall defense of assignments
- Respond to “hotline” inquiries from the Claims Department
- Assist trial/lead attorneys with preparation of reports to Claims at all stages of litigation to ensure timely reporting and completion of case work-up
- Comply with the Defense Attorney Guidelines
- Represent CAP/MPT physicians at deposition in “Depo-only” cases
Education and/or Experience:
- J.D. Degree
- Minimum 3-6 years medical malpractice litigation experience
Other Skills and Abilities:
- License to practice law in California
- Ability to work independently
- Ability to mentor, train, and build team enthusiasm among staff counsel
Salary range: $180,000 - $230,000 Annually (Depending on Experience)
Forward cover letter and resume to HR@CAPphysicians.com
Know anyone interested in this position? Refer them to capphysicians.com/about-us/our-company/careers#litigation-atty.
Seeking two Trial Attorneys, one each for our offices in our Los Angeles and Orange County. Responsible for all aspects of case management, including trial and arbitration. A seasoned advocate with effective courtroom skills and in-depth knowledge of medicine and malpractice litigation.
Essential Duties and Responsibilities
Represent CAP physicians, hospitals or entities covered by MPT or CAPIC in medical malpractice lawsuits as the lead trial and arbitration attorney; prepare and successfully try and arbitrate cases
Formulate creative discovery and investigation strategy
Obtain concurrence with claims specialist on defense preparation and ensure cost-effective completion
Prepare pleadings and respond to discovery
Attend court appearances as required or by court call
Responsible for compliance with the Defense Attorney Guidelines by all legal staff working on assigned cases
Ensure timely reporting of information/status to claims and client at all stages of litigation
Effectively lead a team
Client Relations
By philosophy and example, demonstrate to all involved that client service and satisfaction are a priority
Excel in gaining recognition for client satisfaction. Work well in difficult, emotionally charged situations while maintaining a calm demeanor/composure
Constantly seek feedback from clients to provide a positive working relationship between the clients and the firm
Review, respond to, and resolve all client complaints/concerns to ensure client satisfaction
Perform other duties as assigned
Education and/or Experience:
J.D. Degree
Minimum 8 years medical malpractice or civil litigation experience
Other Skills and Abilities
Licensed to practice law in California
Ability to lead and motivate others on the team to accomplish research, investigation, and trial preparation responsibilities
Ability to mentor, train and build team enthusiasm among staff counsel
Ability to assist as second chair in trials and arbitrations and in appropriate cases to take the lead as trial and arbitration counsel.
Ability to work independently
Physical Demands
Visual and hearing acuity to perform job related functions; ability to operate pertinent office equipment related to position including manual dexterity to operate computer keyboard. The employee must occasionally lift and/or carry up to 50 pounds.
Salary Range: $180,000 - $230,000 Annually (Depending on Experience)
Send cover letter and resume to HR@CAPphysicians.com
Know anyone interested in this position? Refer them to https://capphysicians.com/about-us/our-company/careers#trial-atty
The Membership Services Coordinator performs customer service functions to external and internal customers via phone and electronic means including, but not limited to, email and Microsoft Teams application, in addition to administrative and technical support to Membership Services Account Managers, Director, and Vice President.
Essential Duties and Responsibilities
Provide technical assistance to account managers, service MPT members, their entities and management teams, and to Cooperative of American Physicians Insurance Company, Inc. (CAPIC) brokers:
Maximize availability to take calls from Members and answer questions within level of knowledgebase and authority
Provide customer service support to members, their support staff, or management teams explore and discuss tailored solutions and verify understanding and satisfaction
Respond to billing, assessment, and other financial inquiries
Handle overflow calls from other departments
Provide technical support related to www.CAPphysicians.com (e.g., Members Only, CAP Privileges Online)
Exercise reasonable judgment for the appropriate transfer of phone calls above a predetermined level of authority
Triage claims reporting in accordance with approved procedures, as well as risk management and patient safety hotline calls per appropriate guidelines; follow prepared scripts to respond to requests for information, documents, and questions; enter information into CAP’s designated Client Relationship Management (CRM) system
Review and evaluate Coverage Update Forms (CUF) with emphasize on material changes reported by members
Process special applications and status changes; Employee and Other Related Physician (ORP) Applications for review and approval by Account Managers; Locum Tenens requests within authority level
Update special conditions and/or waivers in the CAP’s CRM system and member records in the CAP’s CRM system in accordance with policies and procedures
Continuously, monitor OnBase workflow queues and inbox, emails, physical inboxes, Microsoft Teams postings and conversations
Provide support to VP of Membership Services for projects as needed
Perform other duties as assigned
Education and/or Experience:
- High School diploma or GED
- College degree preferred
Two years customer service experience in the insurance industry, healthcare field, or equivalent combination of education and experience
Other Skills and Abilities
Excellent communication and organizational skills (oral and written)
Professional phone etiquette
Ability to handle multiple tasks simultaneously
Proficient in Microsoft Word, Excel, Outlook, and Teams.
Ability to work both independently and as a team
Salary Range: $46,000/year - $60,000/year
Apply directly at https://recruiting.paylocity.com/recruiting/jobs/All/35dd981f-0dbf-4b80-9128-ea33a594fe3e/Cooperative-of-American-Physicians-Inc
Know anyone interested in this position? Refer them to capphysicians.com/about-us/our-company/careers#mem-serv-coord.
Provide risk management consultation and support to physician members and insureds.
Essential Duties and Responsibilities:
Act as resource to physicians and their staff regarding risk management and other current issues regarding physician/medical practice liability. Manage complex and sensitive issues as they relate to risk reduction strategies for physician practices.
Provide risk management advice to Hotline and e-mail requests from physicians and their staff. Participate in rotating after-hours (evenings, weekends, & holidays) Hotline coverage.
Organize, plan, and conduct virtual, or on-site, physician practice risk assessments to promote patient safety practices and to minimize malpractice risk.
- Function as an RMPS resource to other CAP department staff
Analyze claims data and other data sources. Identify trends and develop risk reduction strategies utilizing current best practices.
Develop risk management practice guides, templates, educational materials, and other resources for physicians and their staff focusing on patient safety and risk management.
Research and write professional RMPS articles.
Create and present educational programs on risk management topics and strategies to physicians and other healthcare related groups.
Participate in RMPS Departmental and organizational meetings, goals, projects, committees
Participate in Risk Assessment Peer Review meetings, including review of materials, drafting case summaries and minutes
- Staff CAPCares Unit as assigned, including:
Counsel, guide and coach members/member entities referred to CAPCares hotline in real time or post-adverse patient event with clinically tailored advice specific to the nature of the case.
Identify and manage Adverse Patient Outcome cases subject to intervention with Patient Assistant Services (PAS).
Evaluate subpoenas and requests for deposition, appearances, etc., route requests to appropriate CAP departments or provide guidance to Members as needed.
Education and Experience:
Bachelor’s degree in a healthcare related field required; master’s degree preferred
RN, RN/JD, or clinical license preferred
Five years’ experience in healthcare risk management or equivalent experience in a healthcare related environment
Professional liability experience highly desirable
Physician office management or ambulatory care experience preferred
Experience and participation in patient safety/risk management and quality improvement (QI/QA) activities or committees
Knowledge of root cause analysis (RCA), adverse event management, responding to grievances and complaints, advance directives and release of protected health information
Experience identifying educational and learning needs/gaps of healthcare professionals or physician office practices and developing education and providing training to address the needs
Experience writing articles, healthcare educational material, and professional business correspondence
Experience in public speaking, e.g., creating and providing presentations to medical personnel or teaching classes
Other Skills and Abilities:
Excellent verbal and written communication skills
Excellent customer service skills
Ability to work independently and collaboratively
Strong organizational skills
Maintain a valid California driver license to travel to physician offices or other venues
Ability to travel to practice locations within California, with occasional overnight stays, when requested
Computer skills including Microsoft Office, Word, Excel, PowerPoint
Preferred Knowledge of the Following:
California and federal laws and regulations pertaining to the practice of medicine and healthcare, including MICRA; medical risk management techniques; professional liability coverage; hospital and medical office policies and procedures; social behavioral and educational research techniques and evaluation; and medical, legal, insurance databases.
Salary: $120,000 - $148,000/year (Depending on Experience)
Know anyone interested in this position? Refer them to capphysicians.com/about-us/our-company/careers#sr-rmps-specialist.
Performs entry-level secretarial and administrative support for the Legal Department across all regions. Provides administrative assistance to attorneys and legal staff while handling routine legal secretarial responsibilities with increasing independence. This position is designed for individuals with prior administrative or secretarial experience who are developing knowledge of legal procedures, terminology, and court processes while contributing to the day-to-day operations of the department.
Essential Duties and Responsibilities:
- Provides clerical, secretarial, and administrative support to attorneys and the Legal Department.
- Prepares, formats, proofreads, and processes legal correspondence, reports, forms, pleadings, and other legal documents.
- Maintains physical and electronic legal files in accordance with department records management procedures.
- Coordinates attorney calendars, schedules meetings, hearings, depositions, and other appointments.
- Answers telephone calls, greets visitors, responds to routine inquiries, and directs requests to appropriate personnel.
- Receives, distributes, and processes incoming and outgoing mail, email, and legal documents.
- Enters and maintains data in case management systems, databases, and other departmental records.
- Assists with court filings and other legal processes while becoming familiar with applicable court rules, filing requirements, and legal terminology.
- Operates standard office equipment and utilizes Microsoft Office applications, document management systems, and case management software.
- Maintains confidentiality of legal matters and sensitive information at all times.
- Organizes work effectively, prioritizes assignments, and meets established deadlines.
- Performs other related duties as assigned.
- Participates in department and company projects as requested.
Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with limited supervision. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Education and/or Experience
- High school diploma or GED required.
- One (1) to three (3) years of administrative, secretarial, or office support experience required; experience in a legal or professional office environment is preferred.
- An equivalent combination of education and experience may be considered.
Other Skills and Abilities
- Working knowledge of general office procedures and administrative practices.
- Ability to learn legal terminology, legal office procedures, court rules, and filing requirements.
- Strong organizational skills with the ability to prioritize multiple assignments and meet deadlines.
- Ability to work independently, exercise sound judgment, and demonstrate initiative.
- Proficiency with Microsoft Office Suite (Word, Outlook, Teams, and Excel) and the ability to learn department-specific software applications.
- Effective verbal and written communication skills.
- Strong attention to detail and accuracy.
- Ability to maintain strict confidentiality and handle sensitive information with discretion.
Salary Range: $55,000 - $65,000 Annually (Depending on Experience)
Know anyone interested in this position? Refer them to capphysicians.com/about-us/our-company/careers#legal-secretary-i.
Provide sales and administrative support for the Vice President of Membership Development and the Account Executives (AEs) working as a team member with fellow support staff to complete various sales and marketing activities in a professional manner, in keeping with an A+ Superior organization.
Essential Duties and Responsibilities
Sales Support
- Coordinate department calendar and provide advance notification to AE’s for all meetings, exhibits, and events. Make travel arrangements as necessary
- Update Salesforce daily, including activities pertaining to leads/applicants and Account Executives, event and webinar attendees
- Prepare and mail quotes, proposals, marketing assets and application packages for prospective members and groups
- Prepare group proposals/indications
- Qualify incoming digital leads and assign to account executives for follow up
- Monitor Department email Inbox and voicemail. Forward to appropriate AE or the VP.
- Plan, schedule, and make all preparations for events and exhibits, making venue and meal reservations, and maintaining RSVP lists
- Promote events including formatting of pre and post-event communications, registration and landing pages.
- Prepare monthly book of business reports by finder
- Download monthly finder statements and upload to OnBase for payment by finance
- Assist Finder Liaison with affinity group program administration
Vice President/Departmental Support
Provide daily sales support to VP, Finder Liaison and Account Executives (AEs)
- Schedule and make all preparations for Membership Development Sales Meetings
- Prepare presentation and agenda materials
- Track inventory monthly and reorder office supplies and promotional materials interdepartmentally
Perform other duties as assigned
Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
- High School diploma or GED
- Related college coursework preferred
- 3 years sales support or customer service experience in the insurance industry or healthcare field
Other Skills and Abilities:
Excellent written communication skills, including vocabulary, spelling and grammar
Excellent oral communication skills
Excellent organizational skills
Ability to handle multiple tasks simultaneously
Computer literate, proficient in MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Publisher; Adobe InDesign, Adobe Illustrator, Adobe Photoshop; and internet skills
Ability to work both independently and as a team
Ability to prioritize and multi-task with attention to detail
Salary Range: $55,000 - $65,000/year (Depending on Experience)
Know anyone interested in this position? Refer them to capphysicians.com/about-us/our-company/careers#new-mem-coord.