Careers at CAP
Our dedicated employees are the essential element to CAP’s success. For nearly 50 years, this team of well-trained professionals with a commitment to excellence has helped deliver to our member physicians an unparalleled quality of products and services. Our corporate culture and collegial collaboration of minds and efforts is unmatched.
Our comprehensive benefits package includes medical, dental vision, life, AD&D, LTD, 401(k) with employer match, PTO and separate sick time, and paid holidays. Join CAP’s workforce and make your contributions to our team.
Schmid & Voiles, the dedicated law firm for the Cooperative of American Physicians, Inc. seeks a Legal Secretary to performs diverse secretarial duties in support of the Legal Department, in Orange County.
Essential Duties and Responsibilities:
- Maintain attorney(s) calendar book and tickler system
- Schedule meetings with clients, experts, attorneys and co-counsel and schedule court appearances
- Review and re-index mail in OnBase for review and action by attorney and calendaring of same
- Compose correspondence and memos to request or provide information
- Contact clients to obtain desired information as requested by attorneys
- Maintain electronic confidential legal files and ensure that each file is organized and documented regarding activity
- Prepare discovery, pre-trial and trial documents for filing with court
- Schedule, calendars and coordinate all aspects of discovery initiated by plaintiff(s) and defendant(s)
- Provide legal secretarial support on either short or long term assignments
- Answer and screen telephone calls
- Transcribe dictation and/or type from handwritten material or rough draft copy, including correspondence relating to litigation (pleadings, court forms, reports, summaries, releases, etc.
- Assist and provide back up for other secretaries
- Maintain current knowledge of court rules
- Perform additional tasks
- Participate in department and company projects
Education and/or Experience:
- High school diploma or GED
- 7 years of defense trial, litigation experience in a similar industry
- 3 years recent California Civil litigation experience
- Trial preparation experience a must
Other Skills and Abilities:
- Good organization and communication skills
- Thorough knowledge of court procedures
- Strong initiative and ability to work independently
- Computer literate –proficient in MS Word; knowledge of case management software; type 70+ wpm
Salary Range: $75,000 - $92,000/year
Forward cover letter and resume to HR@CAPphysicians.com
Know anyone interested in this position? Refer them to capphysicians.com/about-us/our-company/careers#legal-sec-iii.
The Litigation Attorney II is responsible for all aspects of case management. The ideal candidate will have an in-depth knowledge of medicine, law and issues related to medical malpractice litigation and the skill to develop effective case strategy.
Essential Duties and Responsibilities:
Work with trial and arbitration attorney and actively participate in:
Formulating discovery and investigation strategy
Obtaining concurrence with claims specialist on defense preparation and ensuring cost effective completion
Preparing pleadings
Preparing and responding to discovery
Attending court appearances
Preparing lawsuits for trial/arbitration
Preparing motions as requested
Respond to “hotline” inquiries from the Claims Department
Prepare timely reports to claims at all stages of litigation
Comply with the Defense Attorney Guidelines
Represent Member physicians at deposition in “Depo-only” cases
Perform other duties as necessary
Education and/or Experience:
J.D. Degree
Minimum 4 years medical malpractice litigation experience
Trial/Arbitration experience
Other Skills and Abilities:
License to practice law in California
Knowledge of medical issues
Ability to assume support role for trial attorneys and to assist as second chair in trial and arbitrations.
Job Location: Walnut Creek and Surrounding Areas
Starting Salary Range: $135,000+
Forward cover letter and resume to HR@CAPphysicians.com
Know anyone interested in this position? Refer them to capphysicians.com/about-us/our-company/careers#lit-atty-northern-california.
The Cooperative of American Physicians, Inc. and its dedicated law firm, Schmid & Voiles, seek a L&M Appeal Attorney responsible for drafting appellate briefs and motions/applications, and complex motions and pleadings on CAPIC litigated matters. Provides advice and assistance to attorneys through all phases of litigation including cost effective motions for early dismissal, trial, and post-trial motions; and efficiently assesses key issues, renders opinions, and provides results. The ideal candidate will be an experienced legal draftsperson with highly developed legal writing skills and an in-depth knowledge of the trial and appellate courts as it applies to motion practice related to medical malpractice defense.
Essential Duties and Responsibilities:
Appeals
Designate, review, and analyze lower court records and other documents.
Monitor appellate dockets.
Research and analyze case law, draft persuasive briefs, as well as appellate motions and applications. and appellate documents.
Advocate in appellate courts before appellate justices.
Assist both in-house and outside trial panel counsel in framing issues at trial and in preserving the record for appeal.
Advise both in-house and outside trial panel counsel and claims specialists regarding writ petitions.
Support Law and Motion Team:
Prepare pleadings.
Provide support to attorneys as requested in litigation matters to successfully try and arbitrate cases.
Formulate creative pleading and motion strategy.
Obtain concurrence with claims specialist and attorneys for law and motion pleading and strategy.
Attend court appearances and argue motions.
Assist in compliance with the Defense Attorney Guidelines
Perform other duties as necessary.
Education and/or Experience:
J.D. Degree
Six years’ medical malpractice litigation experience
Other Skills and Abilities:
License to practice law in California.
Computer proficiency
Knowledge of online legal research
Excellent legal writing skills
Ability to work independently.
Starting Salary Range: $140,000 - $154,000
Forward cover letter and resume to HR@CAPphysicians.com
Know anyone interested in this position? Refer them to capphysicians.com/about-us/our-company/careers#law-and-motion-appeal-atty-iii.
CAP seeks a Senior Claims Specialist, for its Orange County office, to perform technical and administrative duties to manage assigned claim files; assumes increased workload of highly complex claims. Participates in the continued training and supervision of Claims Specialist I and II’s.
Essential Duties and Responsibilities:
Manage medical malpractice claims, including the assignment, direction, and control of defense counsel, under supervision and in compliance with the Claims Technical Manual, the Defense Attorney Guidelines, and the MPT Agreement. Manage increasingly complex cases with larger financial exposure.
Investigate and evaluate claim files including complying with the standards of performance, interviewing members, reviewing medical records, corresponding with plaintiff attorneys, obtaining preliminary expert evaluation/opinions, and preparing interview summaries.
Prepare case evaluation reports for publication and presentation to the CRC and CSC.
Prepare case evaluation reports for discretionary authority on selected cases.
Manage and participate in all litigation activity, including discovery plan, mediation, MSC, and negotiation under supervision, as necessary.
Monitor trials and arbitrations including daily progress reports, providing member and defense attorney with support.
Prepare claim file resolution documentation.
Timely update the claims database.
Document all important case developments under the chronology tab.
Code the claims file and update as relevant information is available.
Timely review and index documents to the On Base system.
Provide assistance to management as indicated on special project.
Identify, investigate and follow-up on coverage issues.
Take Hotline calls as requested and as necessary and prepare hotlines.
Attend staff and department meetings as indicated.
Assist management in training of Claims Specialist I and II’s.
- Perform other duties as necessary.
Education and/or Experience:
- Bachelor’s degree from four-year college or university.
- Relevant legal and/or medical education background or the equivalent.
- Minimum five years of medical malpractice claims management experience and/or three years CAP claims experience.
Certificates, Licenses, Registrations:
- Valid California driver license
Other Skills and Abilities:
- Excellent demonstrated verbal and written communication skills.
- Effective time management skills.
- Ability to manage multiple priorities/deadlines
- Personal computer literate preferred.
- Strong analytical skills
Salary Range: $77,000 – $110,000/year
Send cover and resume to HR@CAPphysicians.com
Know anyone interested in this position? Refer them to capphysicians.com/about-us/our-company/careers#claims-specialist-ii.
CAP seeks a Claims Specialist (II or III/Senior), for its San Diego office, to perform technical and administrative duties to manage assigned claim files; assumes increased workload of highly complex claims.
Essential Duties and Responsibilities:
Manage medical malpractice claims, including the assignment, direction, and control of defense counsel, under supervision and in compliance with the Claims Technical Manual, the Defense Attorney Guidelines, and the MPT Agreement. Manage increasingly complex cases with larger financial exposure.
Investigate and evaluate claim files including complying with the standards of performance, interviewing members, reviewing medical records, corresponding with plaintiff attorneys, obtaining preliminary expert evaluation/opinions, and preparing interview summaries.
Prepare case evaluation reports for publication and presentation to the CRC and CSC.
Prepare case evaluation reports for discretionary authority on selected cases.
Manage and participate in all litigation activity, including discovery plan, mediation, MSC, and negotiation under supervision, as necessary.
Monitor trials and arbitrations including daily progress reports, providing member and defense attorney with support.
Prepare claim file resolution documentation.
Timely update the claims database.
Document all important case developments under the chronology tab.
Code the claims file and update as relevant information is available.
Timely review and index documents to the On Base system.
Provide assistance to management as indicated on special project.
Identify, investigate and follow-up on coverage issues.
Take Hotline calls as requested and as necessary and prepare hotlines.
Attend staff and department meetings as indicated.
Assist management in training of Claims Specialist I and II’s.
- Perform other duties as necessary.
Education and/or Experience:
- Bachelor’s degree from four-year college or university.
- Relevant legal and/or medical education background or the equivalent.
- Minimum five years of medical malpractice claims management experience and/or three years CAP claims experience.
Certificates, Licenses, Registrations:
- Valid California driver license
Other Skills and Abilities:
- Excellent demonstrated verbal and written communication skills.
- Effective time management skills.
- Ability to manage multiple priorities/deadlines
- Personal computer literate preferred.
- Strong analytical skills
Salary Range: $77,000 – $110,000/year
Send cover and resume to HR@CAPphysicians.com
Know anyone interested in this position? Refer them to capphysicians.com/about-us/our-company/careers#claims-spec-ii-sd
The Membership Services Coordinator performs customer service functions to service external and internal customers via telephone and electronic means including, but not limited to, email and Microsoft Teams application. Also provides administrative and technical support to senior-level Membership Services team members, including the Vice President.
Essential Duties and Responsibilities
Provide service to MPT members and groups:
Receive calls from Members and answer questions within level of knowledge base and authority
Provide customer service support to members, their support staff, or management teams who call for service or submit service requests by email or US Mail.
Timely respond to billing, assessment, and other financial inquiries
Timely triage risk management and patient safety hotline calls per appropriate guidelines; follow prepared scripts to respond to requests for basic information, documents, and questions; enter information into Risk Management system as appropriate.
Timely triage claims reporting per appropriate procedures, input information into the CAP system, and forward information to the appropriate Claims Manager for follow-up.
Timely review and evaluate Coverage Update Forms (CUF) with emphasize on material changes reported by members.
As needed, handle overflow calls from other departments.
Provide technical support for Members Only, CAP Privileges Online and other www.CAPphysicians.com online systems.
Exercise reasonable judgment for the appropriate transfer of phone calls above a predetermined level of authority.
Timely process special applications, status changes including termination, retirement, disability, part-time, early cessation, non-private practice, coverage limits change, death, etc.
Timely process Employee and Other Related Persons Applications for review and approval by Account Managers.
Timely process and approve Locum Tenens requests within authority level.
Timely update special conditions and/or waivers in the CAP System.
Timely update member records in the CAP System in accordance with policies and procedures.
Continuously, through the workday, monitor OnBase workflow queues and inbox, emails, physical inboxes (for US Mail), Microsoft Teams postings and conversations.
Miscellaneous:
- Provide support to VP of Membership Services for projects as needed.
- Perform other duties as assigned.
Education and/or Experience:
- High School diploma or GED
- College degree preferred
Two years customer service experience in the insurance industry, healthcare field, or equivalent combination of education and experience
Other Skills and Abilities
Excellent communication and organizational skills (oral and written)
Professional phone etiquette
Ability to handle multiple tasks simultaneously
Proficient in Microsoft Word, Excel, Outlook, and Teams.
Ability to work both independently and as a team
Salary Range: $46,000/year - $60,000/year
Know anyone interested in this position? Refer them to capphysicians.com/about-us/our-company/careers#mem-serv-coord.