Careers at CAP

Join CAP’s knowledgeable and diverse Membership Services department as a Sr. Membership Services Account Manager to perform customer service functions to internal and external customers via telephone and electronic means including, but not limited to, email and Microsoft Teams application.

Essential Duties and Responsibilities:

Provide service to MPT members, groups, and CAPAssurance Insureds and brokers:

• Retention of solo member and group accounts.
• Conduct virtual stewardship meetings with Members and/or their management staff.
• Conduct joint stewardship meetings with key departments such as The CAP Physicians Insurance Agency, Risk Management, Human Resources, and Underwriting.
• Provide and explain financial and claims data and supporting information to members, groups, administrators, and office managers.
• Explain Membership and entity coverage, exclusions, and financial obligations.
• Retention of solo member and group accounts.
• Review and approve or decline special applications for coverage or status change requests, such as, termination of membership, disability, out-of-state, coverage limits change, and cosmetic procedures.
• Underwrite and approve or decline coverage requests for certain employees, Other Related Physicians (ORP), and locum tenens.
• Maintain and update members’ Special Conditions.
• Timely respond to member inquiries.
• Timely update of member or group CAP System records.
• Timely review and evaluate Coverage Update Forms (CUF) with emphasize on material changes reported by members.
• Continuously, throughout the workday, monitor OnBase workflow queues and inbox, emails, physical inboxes (for US Mail), Microsoft Teams postings and conversations.
• Identify new business opportunities for CAPAssurance.
• Promote and recommend additional coverage programs, CAP Benefits or the improvement of existing programs.
• Use Salesforce customer relationship management system to manage new membership prospect inquiries from group administrators/office managers or physicians joining existing CAP practices.
• Manage CAP Service Teams to coordinate service and retention of groups.
• Monitor trends in the medical professional liability marketplace, medical professional underwriting and in the healthcare industry.

Miscellaneous

• Delegate work to and assist in the training and direction of Membership Services Coordinators (Triage).
• Recommend refinements or new programs for the CAP computer system.
• Employee education and awareness is an important element in the company’s cybersecurity program. Accordingly, the Senior Membership Services Account Manager is responsible for being cautious and vigilant when opening emails, attachments, links, etc. on CAP’s computer equipment or when accessing the company system remotely. It is also the Senior Membership Services Account Manager’s responsibility to complete cybersecurity training modules that are periodically distributed by CAP’s IT department.
• Perform other duties as assigned.

Education and/or Experience:

• Bacheler’s degree
• Five years underwriting, customer relationship management, or service experience in physician medical malpractice liability coverage
• Active agent/broker California Property and Casualty insurance license

Other Skills and Abilities:

• Knowledge of basic medical terminology
• Excellent written and oral communication skills
• Excellent organization and follow-up skills, with attention to detail
• Excellent telephone and computer skills
• Proficient in Microsoft Word, Excel, Outlook, and Teams.
• Ability to travel
• California Driver’s License and adequate insurance

Salary Range: $90,000 – $110,000

Forward cover letter and resume to HR@CAPphysicians.com

Know anyone interested in this position? Refer them to capphysicians.com/about-us/our-company/careers#sr-mem-srvc-am.

The Cooperative of American Physicians, Inc. and its dedicated law firm, Schmid & Voiles, seek a L&M Appeal Attorney responsible for drafting appellate briefs and motions/applications, and complex motions and pleadings on CAPIC litigated matters. Provides advice and assistance to attorneys through all phases of litigation including cost effective motions for early dismissal, trial, and post-trial motions; and efficiently assesses key issues, renders opinions, and provides results. The ideal candidate will be an experienced legal draftsperson with highly developed legal writing skills and an in-depth knowledge of the trial and appellate courts as it applies to motion practice related to medical malpractice defense.

Essential Duties and Responsibilities:

Appeals

• Designate, review, and analyze lower court records and other documents.

• Monitor appellate dockets.

• Research and analyze case law, draft persuasive briefs, as well as appellate motions and applications.  and appellate documents.

• Advocate in appellate courts before appellate justices.

• Assist both in-house and outside trial panel counsel in framing issues at trial and in preserving the record for appeal.

• Advise both in-house and outside trial panel counsel and claims specialists regarding writ petitions. 

Support Law and Motion Team:

• Prepare pleadings.

• Provide support to attorneys as requested in litigation matters to successfully try and arbitrate cases.

• Formulate creative pleading and motion strategy.

• Obtain concurrence with claims specialist and attorneys for law and motion pleading and strategy.

• Attend court appearances and argue motions.

• Assist in compliance with the Defense Attorney Guidelines

Perform other duties as necessary.

Education and/or Experience: 

• J.D. Degree

• Six years’ medical malpractice litigation experience

Other Skills and Abilities: 

• License to practice law in California.

• Computer proficiency

• Knowledge of online legal research

• Excellent legal writing skills

• Ability to work independently.

Starting Salary Range: $140,000 - $154,000

Forward cover letter and resume to HR@CAPphysicians.com

Know anyone interested in this position? Refer them to capphysicians.com/about-us/our-company/careers#law-and-motion-appeal-atty-iii.

CAP seeks a Practice Management Specialist as an integral member of the CAP Practice Management and Membership Programs Team, responsible for the management and maintenance of CAP’s flagship Practice Management educational program: The Successful Practice Manager. The incumbent will also assist in serving and meeting the practice management needs of CAP member medical groups, physicians, and administrators; directing and supporting the activities of CAPAdvantage practice management vendors; and interfacing with CAP employees to coordinate and collaborate on cross-departmental CAP member service initiatives. Reporting directly to the Vice President of Membership Programs, the Practice Management Specialist also supports and collaborates with the Assistant Vice President of Practice Management Services. 

Essential Duties and Responsibilities:

• Promote and maintain The Successful Practice Manager program; spearhead periodic review of the learning modules and content, ensuring the program is current and accurate.

• Interface with internal departments to communicate updates on new and current membership and practice management support programs.

• Provide practice management support/consultation and customer service to assist physician members and practice staff; triage calls to appropriate internal departments as needed.

• Collaborate with Corporate Communications to manage the CAP Marketplace; monitor and regularly update the CAP microsite. 

• Collect testimonials from satisfied members who use CAPAdvantage products and services.

• Coordinate monthly newsletter articles to gather information as needed from internal stakeholders or external vendors and ensure timely submission. 

• Schedule meetings with new CAP physician members/administrators to introduce CAP’s wide variety of membership programs, benefits, and practice management services.

• Obtain vendor partner usage reports and populate data into Salesforce and CAP database.

• Participate in meetings with and supervise current and potential practice management vendors. 

• Represent CAP at various meetings and conferences with key stakeholders such as CAP member physicians and administrators, as well as vendors.

• Provide support for in-person educational presentations, on-demand programs, and webinars; assist with registration and attendance details and provide participants with answers to questions and certificates of completion when needed.

• Participate in meetings with and supervise current and potential practice management vendors. 

• Audit vendor contracts and schedule and monitor renewal timelines to ensure all contracts are current.

• Work with IT to develop new reports to track/analyze program performance as directed by management staff. 

• Collaborate with Corporate Communications to create, manage, and update marketing materials. 

• Support membership development with prospective member presentations and at community events.

• Perform other duties as necessary.

Education and/or Experience: 

• Bachelor’s degree preferred

• 3 years’ experience in clinic operations including practice operations, financials, compliance, HR and facilities management or equivalent combination of education and experience

• General knowledge of medical clinic policies and procedures, medical terminology and insurance practices, CPT and ICD-10 coding

• Knowledge of managed care, Medicare, and Medicaid guidelines                                  

Other Skills and Abilities: 

• Strong customer service skills

• Excellent communication skills, both oral and written

• Excellent organizational skills with attention to detail

• Ability to handle multiple tasks simultaneously

• Proficient in Microsoft Office suite; Word, Excel, Outlook, and Teams 

• Basic knowledge of Salesforce

• Ability to work both independently and as part of a team 

Starting salary range: $65,000 - $88,000

Forward cover letter and resume to HR@CAPphysicians.com

Know anyone interested in this position? Refer them to capphysicians.com/about-us/our-company/careers#practice-mgmt-specialist.