The Cooperative of American Physicians, Inc. (CAP) is proud to join the Sierra Sacramento Valley and Placer-Nevada County Medical Societies in hosting a free, no-obligation risk management presentation designed to help physicians run safer, more successful practices. The program begins at 6:00 p.m. unless otherwise indicated and is approximately one hour long. A light supper will be available at 5:30 p.m. Be certain to RSVP for a seat, as space is limited. You may RSVP online at CAPphysicians.com/Extraordinary, via phone 800-361-5569, or email RSVP@CAPphysicians.com.
Please join us as CAP's Vice President of Practice Optimization Carole Lambert presents "The Business Case for Creating the Extraordinary Patient Experience." In today’s world, patients want to feel cared about as well as cared for. Physicians and staff want to feel effective and successful in their efforts on behalf of patients and families.
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Define the patient experience across the continuum of care.
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Identify three fundamental foci of the patient experience that will favorably impact healthcare outcomes.
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Develop protocols to reduce patient stress and create the extraordinary patient experience.
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Discuss key elements in creating the extraordinary patient experience.