Practice Management News and Education

Effective July 1, 2015, all RCFE facilities are to maintain their own liability insurance. California AB 1523 requires all residential care facilities for the elderly to maintain their own liability insurance in an amount of at least $1,000,000 per occurrence and $3,000,000 in the annual aggregate to cover injury to residents or guests caused by the negligent acts or omissions to act of, or neglect by, the licensee or its employees.

In today’s environment, a satisfied patient is an important part of a successful practice. It’s better for the feedback to come directly to you and not to the Internet, but negative comments on the web don’t have to define you. And if you address them with diplomacy and care, you could come out on top.

Studies show that the vapor generated from electronic cigarettes has variable amounts of nicotine and potential harmful toxins. Therefore, it is not as harmless as your patients may have been led to believe. We recommend that you create an office policy beforehand to avert similar situations in your office.

Sometimes, offering patients a private way to voice their concerns is a fantastic way to get more information on your practice and identify things that can be improved.