The Importance of Owning Your Data
CAP is pleased to offer our physician members and administrators access to the Patient Experience Survey Program (PESP) – a new high-performance, cost-effective online survey platform that quickly and precisely reports what patients think of you, your staff, and their overall appointment experience.
Having a reliable tool to track the patient experience can benefit you and your practice in a number of important ways, including:
- Staying ahead of the VBC curve. As value-based compensation replaces the traditional fee-for-service model, reimbursement is becoming increasingly tied to the patient experience, among other quality of care signifiers. The need to own your data is more important than ever.
- Improved patient retention. Patients are more likely to stay with a provider if they have had a positive experience with their service or care.
- Enhanced online reputation. Patients who have had a good experience can proclaim their satisfaction to the world via social media.
Why A Patient Experience Survey Program?
There are many online survey tools to choose from, but few — if any — compare to what CAP is offering our members. Below are just a few of the advantages of the PESP:
- Physicians and their administrators will be impressed with its ease of use.
- The PESP is cost-effective – comparable, well-designed surveys typically cost 5 to 10 times more.
- The surveys are specialty-specific – developed by thought leaders in the field.
- The PESP provides a significantly more detailed analysis compared to other surveys on the market
- Its unobtrusive format and easy-to-answer questions typically generate a 25 to 40 percent patient response rate, compared to a five percent response rate for paper surveys.
SEEING IS BELIEVING. SCHEDULE YOUR FREE DEMO TODAY.
A short demo is all you’ll need to grasp the ease and value of the PESP. Request your personalized demo at www.CAPphysicians.com/pesp.
How the Patient Experience Survey Program Works
The Patient Experience Survey Program is administered through an internationally recognized professional service firm, SE Healthcare Quality Consulting. Here’s how it works:
- The HIPAA-compliant platform is easy to implement, navigate, and use: SE Healthcare creates a simple patient email file from your EMR or Practice Management System that you upload once a week.
- Patients receive the mostly multiple choice survey through an email invitation soon after their visit. About 90 percent of patients finish the survey once they start it.
- Patient survey responses are anonymous and reported to the practice in aggregate. Individual identities are never shared with the doctors or any other healthcare professionals.
- Each physician has access to a dashboard that tracks patient experience results in real time and historically. Doctors can compare their scores against others in their practice and their specialty overall. They can also drill down to see scores for specific questions on the survey.
- This robust survey fully integrates CAHPS® survey measures and provides users with continuous, on-demand results in real time. The survey results allow for CGCAHPS database benchmarking, as well as benchmarking within a clinical specialty and across providers and practices.
CAP is proud to collaborate with SE Healthcare, not only because of the exceptional quality of the survey tool, but also because of its shared commitment to the success of physicians. Like CAP, SE Healthcare is physician founded and physician run – both our organizations advocate for the medical community and have doctors’ best interests at heart.
CAP’s Patient Experience Survey Program gives physicians and their practice administrators in-depth, real time analytics and paints a clear picture of what you’re doing well, where you can improve, and how you stack up against other providers and practices.
For more information, contact Laura Tejero at 213-473-8638 or ltejero@CAPphysicians.com.