The front office staff discussing weekend plans, old magazines askew and the smell of a tuna sandwich permeating the waiting room can make a big difference in the patient experience. A negative impression can leave a patient less likely to follow patient treatment plans and recommend your practice to others.

The Health Insurance Portability and Accountability Act (HIPAA) is a framework to aid in the protection of our most sensitive information. 

Even educated people are vulnerable and often scared to visit a physician and the way things are said can affect patient satisfaction.

CAP Cares is a specialized division within the Risk Management and Patient Safety Department staffed with a team of experts knowledgeable in medical liability early intervention.

The Cooperative of American Physicians, Inc. (CAP) is proud to join the Central Valley Medical Group Managers Association (CVMGMA) in hosting a risk management presentation designed to help administrators run safer, more successful practices. This presentation will provide valuable guidance on how to best meet the demands for sharing timely and accurate data among providers, facilities, payers, and patients, in compliance with the Health Insurance Portability and Accountability Act (HIPAA).