Practice Management News and Education

During the COVID-era of medicine, patients became more accustomed to immediate medical care—especially because of telehealth—and the need for a heightened patient experience increased.  In a time of less face-to-face interaction, it is more important than ever to provide exceptional customer service and a sterling first impression

Starting January 2023, CAP members who receive their printed monthly statements via postal mail will be automatically enrolled in paperless billing to help reduce costs, and use of paper, on behalf of the entire membership.

On July 28, 2022, The House of Representatives voted 416-12 to pass the Advancing Telehealth Beyond COVID-19 Act, legislation that would continue Medicare patient access to telehealth services, including audio-only services, through 2024. The telehealth extension bill will allow telehealth visits to be covered after the public health emergency (PHE) ends.

Starting January 2023, CAP members who receive their printed monthly statements via postal mail will be automatically enrolled in paperless billing to help reduce costs, and use of paper, on behalf of the entire membership.

Many independent practitioners are so immersed in the day-to-day operations of keeping their practices afloat and providing the highest level of care, finding the time to stay up to date with the ever-changing healthcare landscape is difficult.

Practice staff are finding themselves with less time than ever before to complete day-to-day administrative tasks, including scheduling and confirming patient appointments. This is partially due to increased patient volumes and new administrative regulations, such as the No Surprise Billing Act that went into effect January 1 of this year.

The No Surprise Billing Act went into effect on January 1, 2022, and affects physicians that see patients who are uninsured or who self-pay for medical services.

CAP members can now sign up for paperless billing and enjoy the ease and convenience of managing their account online. Save time and money by easily opting in to receive statements via email, pay your bill online, and eliminate the need for another piece of mail.

CAP is pleased to offer members compliance training through Evolve e-Learning Solutions. This platform offer members an easy to use, interactive online training system. This allows physician practices and their staff to receive quality training at the fraction of the cost of classroom training.

Patient engagement is the holy grail of many quality initiatives. If patients can be more fully engaged in their healthcare, comprehension increases, compliance goes up, informed consent is improved, anxiety is reduced, and outcomes improve.