Even if the business does not participate in social media, most employees use social media in their personal lives. When social media is left unmonitored, medical offices also face the very real risk of violating federal privacy laws by breaching patient confidentiality.
CAP Cares is the Cooperative of American Physicians' early intervention program that provides support to members in the immediate aftermath of an adverse outcome. CAP defines an "adverse outcome" as an outcome that was a known risk of medical care (i.e., a complication or a medical error).
Many hotline calls are made by physicians treating minors of divorced parents attempting to determine just who has the right to consent to the child's treatment; who has the right to access the child's records; and who is responsible for payments for the care received.
When deciding whether to use mobile devices, consider how they will affect the risks (breach of data to the public) to Protected Health Information (PHI), and how to protect and secure health information and data breaches.