Carole Lambert, CAP's Vice President of Practice Optimization presents The Business Case For Creating The Extraordinary Patient Experience. In today’s world, patients want to feel cared about as well as cared for. Physicians and staff want to feel effective and successful in their efforts on behalf of patients and families.

As more businesses operate in the cloud, the risk of hackers becomes more apparent. This environment remains dangerous and needs to be evaluated. So how do you protect your data environment and remain HIPAA compliant in the cloud?

CAP is accredited by the Institute for Medical Quality/California Medical Association (IMQ/CMA) to provide continuing medical education for physicians. CAP takes responsibility for the content, quality, and scientific integrity of this CME activity.

A recent focused review of CAP’s closed-claims data by Risk Management and Patient Safety staff reveals that 62 percent of medication errors involving Medical Assistants (MA) occurred in busy primary care practices.

Burnout may result from a combination of factors according to Catherine Miller, a senior risk management and patient safety specialist for the Cooperative of American Physicians.  "Historic stressors, including medicine's culture of invincibility and the disciplined and self-sacrificing nature of many practitioners, feed into the problem," she says.  "The analogy to 'the perfect storm' is apropos."