In many jurisdictions, expressions of empathy in a formal apology are not evidence of wrongdoing, but admissions of error are.
Lee McMullin, senior risk management and patient safety specialist at the Cooperative of American Physicians, Inc., reviews the dos and don’ts of the apology and disclosure process after an unexpected event, healthcare incident, or adverse outcome.
On-Demand Webinar: Enhancing Documentation Practices for Improved Patient Care
In this one-hour program, the team of risk management and patient safety experts at CAP offers time-saving techniques for establishing and maintaining an efficient documentation system.