In many jurisdictions, expressions of empathy in a formal apology are not evidence of wrongdoing, but admissions of error are.
Lee McMullin, senior risk management and patient safety specialist at the Cooperative of American Physicians, Inc., reviews the dos and don’ts of the apology and disclosure process after an unexpected event, healthcare incident, or adverse outcome.
On-Demand Webinar: Key Strategies for Ensuring a Profitable Independent Practice
During this one-hour program, practice management expert Debra Phairas discusses how various business models and operational enhancements can increase revenue to help your practice remain successful in today’s competitive marketplace.