The front office staff discussing weekend plans, old magazines askew and the smell of a tuna sandwich permeating the waiting room can make a big difference in the patient experience. A negative impression can leave a patient less likely to follow patient treatment plans and recommend your practice to others.

CAP is accredited by the Institute for Medical Quality/California Medical Association (IMQ/CMA) to provide continuing medical education for physicians. CAP takes responsibility for the content, quality, and scientific integrity of this CME activity.

CAP is accredited by the Institute for Medical Quality/California Medical Association (IMQ/CMA) to provide continuing medical education for physicians. CAP takes responsibility for the content, quality, and scientific integrity of this CME activity.

A well-drafted CSA may protect patients from overuse, misuse, and other consequences from opioid use. 

The office receptionist is the first, and sometimes only, person patients and their family members may meet prior to any medical services.