In today’s environment, a satisfied patient is an important part of a successful practice. It’s better for the feedback to come directly to you and not to the Internet, but negative comments on the web don’t have to define you. And if you address them with diplomacy and care, you could come out on top.
The Medical Board of California states that in order to avoid allegations that a patient is abandoned without a resource for continued health care, it is the standard of care in the community to notify your patients in writing when you wish to discontinue care. It is important to follow these guidelines.