Gwen C. Spence, MBA, senior account manager at CAP, will discuss the role that customer service and resilience play in managing a successful medical practice.

This month’s presentation, Tap Dancing with Toxic People, will feature Linda Sue Mangels, MS, PhD, CPHRM, Senior Risk Management and Patient Safety Specialist at CAP.

CAP is pleased to offer access to the Patient Experience Survey Program, a new high-performance, cost-effective online survey platform that quickly and precisely reports what patients think of you, your staff, and their overall appointment experience.

Cyber attacks have become an ever-increasing threat and potential disruption to physician practices. It is essential for physicians and groups to regularly assess the strength of the safeguards that protect patient and business data. 

The Cooperative of American Physicians, Inc. is pleased to offer its members a $100 discount for the Chief of Staff Boot Camp®, taking place January 22-23, 2016, in Santa Monica and February 26-27, 2016, in New Orleans.