Despite the enormous amount of knowledge that was imparted upon you during your education, perhaps one of the most important elements of maintaining a successful practice was, most likely, barely touched upon. The concept of quality health care is not complete without a rigorous discussion of patient satisfaction. A good physician/patient relationship is a crucial element of a successful practice. The fact that patients do not complain does not necessarily mean they are satisfied with the care they are receiving.

This article examins some of the important features of a patient portal and the security features necessary to protect patient information. It also reviews what meaningful use criteria is as it is set forth by CMS.

Health care workers face an increased risk of work-related assaults stemming from several factors. The risk of assault can be minimized or prevented if employers take appropriate precautions.

It is imperative that employees are educated so they understand office expectations.

Conducting a comprehensive patient satisfaction survey is the best way to determine whether there is a meaningful gap between your patients’ expectations and their perceptions. A patient’s expectations are simply defined as what they believe will happen before an event occurs, while perceptions are derived by their reaction to the experience after it has occurred. Ideally, there should be no gap between the two, but too often there is, especially in cosmetic, elective surgery.