This article examins some of the important features of a patient portal and the security features necessary to protect patient information. It also reviews what meaningful use criteria is as it is set forth by CMS.

Health care workers face an increased risk of work-related assaults stemming from several factors. The risk of assault can be minimized or prevented if employers take appropriate precautions.

It is imperative that employees are educated so they understand office expectations.

Conducting a comprehensive patient satisfaction survey is the best way to determine whether there is a meaningful gap between your patients’ expectations and their perceptions. A patient’s expectations are simply defined as what they believe will happen before an event occurs, while perceptions are derived by their reaction to the experience after it has occurred. Ideally, there should be no gap between the two, but too often there is, especially in cosmetic, elective surgery.

Knowledge is power. Businesses around the globe survive on information, and when it comes to the business of practicing medicine, your practice is no different. What is the best way to market your practice? Who and where are your customers? How can you get new customers? How satisfied are the customers you already have? The focus of this article will be on the last question.