Many offices neglect to realize converting to an Electronic Health Records (EHR) system is different for each person. Each individual has different levels of comfort with a computer.
Current data indicates that more than a third of American adults - some 89 million people - lack sufficient health literacy to undertake and execute necessary medical treatments and preventive health care.
A new patient with no apparent disability comes to your office with an unleashed but behaved dog. Your receptionist tells the person that dogs are not permitted in the office, but the person barks back "It's a service dog and I know my rights so you can't hassle me about it."