Your medical assistants will often being exposed to opportunities where errors happen. Learn how to minimize possibilities of incidents like medication errors.

When you have an adverse event, know the steps for the apology and disclosure. Protect yourself by making you know the difference between expressions of empathy and admission of error.

Don’t let something as simple as the copy and paste function in your EMR damage your medical practice or hospital.

Review your practice’s system for handling Protected Health Information (PHI) versus the best practices as outlined in HIPAA.

The front office staff discussing weekend plans, old magazines askew and the smell of a tuna sandwich permeating the waiting room can make a big difference in the patient experience. A negative impression can leave a patient less likely to follow patient treatment plans and recommend your practice to others.