Practice Management News and Education

CAP member physicians and their staff expend tremendous effort to create an environment of courtesy, calm, efficiency, and effectiveness to share with patients and their families. This is what we believe we are doing, but can we know how we are doing? Can we capture the voice of the patient and his or her family? Can we validate our belief and confirm that we are becoming the place and provider of choice?

As we look back over 2016, we can see that data breaches seem to be an inevitable risk. Medical information is especially targeted as it is rich in content with all the elements needed to steal your identity.

It’s no secret – as humans, we all make errors. The problem is that in healthcare, these errors can cause patient harm, including death. With preventable medical errors being the third leading cause of death in the United States, it is not a matter of if your office will make such an error, but when.

CAP's risk management and patient safety specialists are highly proficient in identifying areas of risk and exposure, and offering risk reduction strategies. CAP's Risk Management Self-Assessment Kit was developed to share the knowledge amassed by these specialists from thousands of risk assessments conducted over the years.

Did you know that 26 percent of patients could fill empty same-day or next-day slots daily if given access to online scheduling?

More than half of all CAP members are part of small group practices, and with them we firmly believe that good things come in small packages.

CAP Physicians Insurance Agency now offers our customers secure online access to CSR24, a leading cloud-based insurance client self-service software.

To help you reduce the chance of a data breach, protect patient privacy, and remain HIPAA compliant, CAP offers you the following free benefits that can help protect you and your practice.

The new law clarifies who may be excluded from coverage and the method by which an individual may be excluded.

CAP’s Patient Experience Survey Program is a high-performance, cost-effective online survey platform that quickly and accurately reports what patients think about you, your staff, and their overall appointment experience.