Effective January 1, 2024, CAP members making payments to CAP by credit card will be charged a 3% fee.
The 3% fee is in place so that the significant costs associated with credit card processing fees are no longer absorbed by CAP and no longer shared as a collective cost by the entire membership, including those who do not use credit cards.
This fee will apply to any credit card payment made online, or by autopay, mail, phone, or other method. This fee is now a standard practice among many businesses, merchants, and even medical groups themselves.
In addition to the 3% credit card fee, CAP no longer accepts payments made by debit card.
To avoid the fee in the future, set up one-time or automatic monthly ACH payments when you log in to your account.
Here’s How:
1. Visit https://member.capphysicians.com to log in to your CAP account. If you do not have an account, you will need to register to create one at https://member.capphysicians.com/register.
2. Once logged in, make sure to go paperless if you have not already done so by selecting the green “Set Up Paperless Billing” button.
3. Select the “Via Email Only” button.
4. Verify your email address and click the “Save Changes” button.
5. Then, simply click on the “Pay CAP Bill” button (agree to the terms and conditions when prompted) and follow the instructions to set up autopay payments by clicking on the “Set Up Autopay Payments” and provide the required information for recurring payments made by ACH.
For assistance with your account, or if you have questions about your membership or the new credit card fee, please call 800-610-6642 or email MS@CAPphysicians.com.