CAP’s Patient Experience Survey Program (PESP) is a high-performance, cost-effective online survey platform that quickly and accurately reports what patients think about you, your staff, and their overall appointment experience.
This HIPAA-compliant platform provides you with immediate access to a dashboard that tracks patient experience in real time and historically. CAP’s PESP demonstrates to your patients that their opinions are important to you and, at the same time, it can help you:
Improve patient retention – When you lose patients because they are dissatisfied with your practice’s care or service, you lose hard-earned income. PESP is designed to help you foster more positive doctor patient relationships and reduce patient turnover.
Stay ahead of the VBC curve – As value-based compensation (VBC) replaces the traditional fee-for service model, reimbursement is becoming increasingly tied to the patient experience, among other quality-of-care signifiers.
Mitigate claims – Studies show that when patients perceive that there is a lack of caring on the part of their doctor or staff, the likelihood of a professional liability lawsuit increases.
Provided through SE Healthcare Quality Consulting, CAP members can take advantage of a significantly discounted monthly subscription rate.
Why CAP’s Patient Experience Survey Program?
CAP’s PESP offers practices a number of valuable benefits:
- Impressive ease of use
- Cost-effective – comparable, well-designed surveys typically cost five to 10 times more
- Surveys are specialty-specific –developed by thought leaders in each field
- Provides a significantly more detailed analysis compared to other surveys on the market
- Unobtrusive format and simple questions typically generate a 25 to 40 percent overall patient response rate
For more information, contact Jessica Ritter at SE Healthcare Quality Consulting. You can reach Jessica at 717-216-5513 or jer@sehqc.com. Or to schedule a personal demo, go to CAPphysicians.com/pesp.
CAPAdvantage is a program of CAP that offers members a suite of no-cost or competitively priced practice management benefits extending beyond our superior medical malpractice and risk management protection.