During this free CME dinner program, presented by CAP Senior Risk Management Specialist, Dona Constantine, RN, BS, physicians will learn about the key elements required for a successful patient communication strategy that can lead to improved patient safety, satisfaction, and engagement.

Recently, a CAP member's practice experienced a ransomware incident involving multiple office locations and servers, as well as thousands of patient medical records. It is one of the most common types of data breaches to affect medical groups.

When this column addresses adverse events, we frequently try to identify some action or inaction that, if addressed differently, might have led to a better outcome. Though thankfully rare, errors nevertheless can occur even with a spotless work-up.

Pop! Pop! Pop! Imagine hearing this unexpected sound in an office building, and then you see a person waving a firearm with active rounds. Workplace violence is on the rise and in healthcare there is no exception. The first line of defense is preparation.

The physician-patient relationship is strengthened when physicians respect the patient’s need for modesty and privacy, when they care enough to educate the patient on the nature of sensitive procedures before performing them, and by using chaperones when conducting intimate physical exams.