It’s time for your annual checkup. While making your appointment on your cell, the “virtual assistant” asks a series of questions. Based on your responses, your appointment is made. Leading into the date with your doctor, the system leaves you several reminders – “press 1 to confirm and 2 to reschedule.” 

CAP member practices can take advantage of a free virtual practice visit to help you evaluate your existing office protocols, recommend operational enhancements, and avoid common scenarios that can put you at risk of a medical malpractice lawsuit.

When we hear the term "informed consent," we often automatically think of an informed consent form; however, that is but one element of the informed consent process.

There have been several claims involving Steven-Johnson syndrome (SJS) and toxic epidermal necrolysis (TEN) within the last year, bringing heightened awareness to this rare, but serious illness.

How does that old saying go? “A spoonful of sugar makes the medicine go down” (Mary Poppins, 1964).  When it comes to customer service, this saying rings true.