The Cooperative of American Physicians, Inc. (CAP) is pleased to join the Sacramento Medical Group Management Association (SMGMA) in presenting a risk management program designed to help you do just that. CAP’s own Susan Jones, CPHRM will teach you what you need to know about workplace violence and how to prevent it.

Gwen C. Spence, MBA, senior account manager at CAP, will discuss the role that customer service and resilience play in managing a successful medical practice.

A reservation must be made for this program: Please submit your risk management program reply form or call CAP’s Risk Management & Patient Safety Department at 800-252-7706 to confirm your attendance for one of the programs. CAP Risk Management CME Program (Santa Clara)

This month’s presentation, Tap Dancing with Toxic People, will feature Linda Sue Mangels, MS, PhD, CPHRM, Senior Risk Management and Patient Safety Specialist at CAP.

CAP is accredited by the Institute for Medical Quality/California Medical Association (IMQ/CMA) to provide continuing medical education for physicians. CAP takes responsibility for the content, quality, and scientific integrity of this CME activity.