Every day, health administrators face multiple real-world examples of health disparities, recently heightened by the COVID-19 pandemic. Healthcare providers and healthcare systems must play a major role in advancing health equity to prevent needless suffering, premature deaths, and avoidable costs.

Through CAP Cares, CAP members can receive confidential and objective support after an adverse patient event occurs, with guidance at every stage of the process — all as a free benefit of your CAP membership.

It’s time for your annual checkup. While making your appointment on your cell, the “virtual assistant” asks a series of questions. Based on your responses, your appointment is made. Leading into the date with your doctor, the system leaves you several reminders – “press 1 to confirm and 2 to reschedule.” 

CAP member practices can take advantage of a free virtual practice visit to help you evaluate your existing office protocols, recommend operational enhancements, and avoid common scenarios that can put you at risk of a medical malpractice lawsuit.

How does that old saying go? “A spoonful of sugar makes the medicine go down” (Mary Poppins, 1964).  When it comes to customer service, this saying rings true.