In every practice, there are always a few patients who are more difficult to manage. The first question to ask is: why is the patient refusing treatment recommendations?

Security is a top concern with patient portals. Providers grant patients access with a secure username and password. It is important to choose a patient portal vendor that provides a system which allows the practice to be HIPAA compliant. The provider should establish procedures which are structured for optimal security.

A patient portal can be thought of as a gateway or door to information and data found within the physician’s portal. Providers grant patients access with a secure username and password to information in a secure website.

A well-drafted CSA may protect patients from overuse, misuse, and other consequences from opioid use. 

The office receptionist is the first, and sometimes only, person patients and their family members may meet prior to any medical services.