Despite the enormous amount of knowledge that was imparted upon you during your education, perhaps one of the most important elements of maintaining a successful practice was, most likely, barely touched upon. The concept of quality health care is not complete without a rigorous discussion of patient satisfaction. A good physician/patient relationship is a crucial element of a successful practice. The fact that patients do not complain does not necessarily mean they are satisfied with the care they are receiving.
Having members of your care team “shadow” a patient through the process of receiving care can help identify ways to improve the patient experience and increase efficiency.
If your office creates, maintains, receives or transmits electronic protected health information (e-PHI), you are a covered entity and a risk analysis is a mandatory step towards HIPAA compliance. Further, for those offices attempting to meet Meaningful Use requirements, a risk analysis is also required for Meaningful Use compliance.
This article examins some of the important features of a patient portal and the security features necessary to protect patient information. It also reviews what meaningful use criteria is as it is set forth by CMS.