How safe are your patients from falling through the cracks because of inadequate tickler, recall, or tracking systems? This is a big concern as patients in many cases are not safe and do fall through the cracks.

As every patient visit concludes with a documented office visit encounter, the visit note should include when the patient is advised to return. It is important for the physician to document when a patient should return to the office and for what purpose.

The Patient Partnership Plan was developed by CAP risk management and patient safety specialists to help physicians increase the levels of accountability of the patient by managing their levels of expectations, thus reducing risk and liability.

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Becoming the provider and place of choice represents major and ongoing investment. The corollary question is: Does measuring how we are doing matter?