Practice Management News and Education

Current data indicates that more than a third of American adults - some 89 million people - lack sufficient health literacy to undertake and execute necessary medical treatments and preventive health care. 

Producing the records from your EHR system should be designed to not copy or send anything that is "protected" or which was not requested. 

A new patient with no apparent disability comes to your office with an unleashed but behaved dog. Your receptionist tells the person that dogs are not permitted in the office, but the person barks back "It's a service dog and I know my rights so you can't hassle me about it."

Employees join and depart from medical offices regularly, so the well-run medical practice has protocols in place to address such departures - whether they are voluntary or involuntary.

Callers to CAP's Hotline have asked the following questions related to interactions with the coroner and we thought all of our readers would appreciate the answers

A new health care consumer protection law, requires that a health care practitioner communicate to a patient his or her name, license type, and highest level of academic degree

CAP's Risk Management & Patient Safety Department recommends that its members check the license status of his or her staff annually, or near the time the license is scheduled to expire

Patient care can include after-hours telephone calls, which need to be documented by the physician.

Does your patient nod quietly while giving you a blank look?

The Medical Board of California states that in order to avoid allegations that a patient is abandoned without a resource for continued health care, it is the standard of care in the community to notify your patients in writing when you wish to discontinue care. It is important to follow these guidelines.