CAP provides members with access to an early intervention hotline, offering timely support when adverse outcomes occur. Available whenever assistance is needed, CAP’s experienced risk managers work closely with members to provide confidential, objective, and nonjudgmental guidance. They assist with initial fact gathering and analysis, help prepare for conversations with patients and their families, and offer support with disclosures and communications among appropriate parties. By providing expert guidance early in the process, CAP helps physicians navigate challenging situations with confidence and care.

CAP Claims Services combines extensive expertise in medicine, healthcare liability, and legal claims management to provide comprehensive support to physician members facing medical professional liability claims. This multidisciplinary knowledge enables the team to thoroughly investigate, evaluate, and resolve claims while protecting the interests of the physicians it serves.

CAP Claims Services partners closely with members throughout the claims process by:

• Providing accurate and timely advice to protect their interests. 
• Conducting thorough investigations, including interviews with physician members and other key witnesses, to assess case merits and potential defenses.
• Collaborating with dedicated defense counsel to develop and execute effective litigation strategies.

A distinct advantage of CAP and Mutual Protection Trust (MPT) is the Claims Review Committee (CRC). The CRC is comprised of appointed physician members who carefully review claims and determine whether they should be defended or resolved. This physician-led approach means that members can have confidence knowing their cases are evaluated by experienced peers who understand the realities of medical practice.

Unlike traditional insurance carriers that often rely solely on claims adjusters, CAP’s claims process incorporates the combined expertise of dedicated claims professionals and practicing physicians. This collaborative approach helps ensure that claims decisions are informed by both clinical insight and legal expertise, resulting in a fair, thoughtful, and member-focused defense strategy.

CAP’s dedicated law firm, Schmid & Voiles, has been defending California healthcare providers since 1984. Because Schmid & Voiles attorneys work exclusively on behalf of CAP members, they are not driven by billable-hour incentives. Physicians can trust that their cases will be handled efficiently and strategically, without compromising the exceptional service and vigorous legal defense they deserve.

Schmid & Voiles attorneys understand that litigation can be stressful and disruptive. They place the well-being of the physicians they represent at the center of their approach, providing experienced guidance and support throughout the legal process.

With deep knowledge of the medical community and access to leading medical experts, Schmid & Voiles attorneys are highly respected advocates for healthcare providers. Their expertise and reputation help ensure that members receive the strongest possible defense when facing litigation.

Recognizing the damaging effects a lawsuit can have on a physician’s personal and professional well-being, CAP created the Litigation Education Retreat to help members effectively deal with litigation stress and better understand the litigation process. This is provided at no cost to members. This virtual program provides a thorough overview of the litigation process and helps participants navigate the personal and professional stressors associated with litigation.