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Establishing a Positive Patient Relationship

Disclosure Statement

No planner, faculty or staff of this educational activity has any relevant financial relationships with ineligible companies.

Accreditation Statement

The Cooperative of American Physicians, Inc. is accredited by the California Medical Association (CMA) to provide continuing medical education for physicians.

The Cooperative of American Physicians, Inc. designates this enduring material for a maximum of 1.0 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Enrollment Instructions

The webinar, led by the risk management experts with the Cooperative of American Physicians (CAP), is now available for free on-demand. To access the course, follow the instructions below:

  1. Click on the secure link here.
  2. New users, follow the instructions on the “Sign-Up” page to create your account on Absorb LMS. If you have an existing Absorb LMS account, click “Back to Login” and sign in with your username and password, then click the secure link.
  3. After you have signed up, you will receive a confirmation email to verify your account. Once verified, you will be able to access your course dashboard.
  4. On your dashboard, select the course titled “Establishing a Positive Patient Relationship... and Knowing When and How to Let Go” which will be displayed under “Catalog.”  
  5. Upon completion of the course, you will earn a certificate.

Description

In Establishing a Positive Patient Relationship…and Knowing When and How to Let Go, the risk management experts with the Cooperative of American Physicians (CAP) will discuss when and how the physician-patient relationship is established, identify best practices for maintaining a good relationship in today’s healthcare environment, and offer guidance for proper termination when it is needed.

Summary of Content:

The Cooperative of American Physicians, Inc. is a physician-owned and physician-directed corporation created to provide California physicians with medical professional liability coverage and other services related to their medical practice.  We have collected decades of medical malpractice claims which provide us with the opportunity to analyze, identify the root causes of patient injury and provide education which addresses the deficiencies. 

The purpose of the CAP CME activity is to provide education that promotes change, development and improvement for our physician learners and other health care learners.  Our CME activity provides high-quality, evidence-based educational activities that are developed to increase physician competence, enhance practice performance, and/or promote patient safety and whenever possible, improve patient outcomes in the populations served by our learners.  

General Information

You are not required to complete this Curriculum in one sitting.  Our site will track your progress and allow you to log in at a later date to complete the activity.  The full activity will take approximately one (1) hour to complete and is presented as a recorded lecture format.  In order to receive credit for completing the activity, you will be required to complete the evaluation presented at the end of the activity. 

Target Audience:  Physician learners of all specialties and practice locations and other health professionals including nurse practitioners and physician assistants are the targeted audience.

Release Date:  June 1, 2022

Expiration Date:  June 30, 2025

CME Granting Organization: 

Cooperative of American Physicians, Inc.

333 S. Hope St., 8th Floor

Los Angeles, CA 90071

800-252-7706

Website: www.capphysicians.com

Content Disclaimer

The information presented in this program should not be considered legal advice applicable to a specific situation. Legal guidance for individual matters should be obtained from a retained attorney.

Policies

Copyright Policy This material is copyrighted © 2022 by the Cooperative of American Physicians, Inc

Privacy Policy - click here

Contact us at riskmanagement@capphysicians.com or 800-252-0555 Cooperative of American Physicians Inc., 333 South Hope St., 8th Floor, Los Angeles, CA 90071.

Copyright © 2022 Cooperative of American Physicians, Inc

Hardware and Software Requirements

To view our internet online presentations, your computer must meet the requirements below:

Hardware: Participants must have a personal computer with internet connection and speakers or an iOS or Android mobile device.

Operating Systems and Browsers

Windows 10 and later:

Internet Explorer 10 (requires Adobe Flash Player 10.3 or later)

Google Chrome 63.0 or later

Firefox 55.0 or later 

Mac OSX 10.11 and later:

Safari 10 and later

Google Chrome 63.0 or later

Firefox 55.0 or later 

iPad iOS 10.0 and later:

Safari

Google Chrome 63.0 or later

Android Tablets OS 7.0 (Nougat) and later

Google Chrome 63.0 or later

Smartphones: Not recommended

Bandwidth:  High Speed or DSL

About the Authors

This activity was prepared by the CAP Risk Management & Patient Safety staff who have many years of experience as experts and thought leaders in clinical risk management, practice management and adverse event handling.  These highly qualified individuals have a wealth of knowledge and experience to share with learners to help reduce risk and increase the quality of patient care.

Accreditation Statement

The Cooperative of American Physicians, Inc. is accredited by the California Medical Association (CMA) to provide continuing medical education for physicians.

The Cooperative of American Physicians, Inc. designates this enduring material for a maximum of 1.0 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Disclosure Statement

No planner, faculty or staff of this educational activity has any relevant financial relationships with ineligible companies.

Learning Outcomes/Objectives

By the end of this activity, the learner should be able to:

  1. Identify when a physician-patient relationship is established to determine duty and obligations to your patients.
  2. Demonstrate how to appropriately terminate the physician-patient relationship and mitigate risk.
  3. Apply risk management best practices to reduce medical professional liability claims related to allegations of abandonment.
  4. Integrate contemporary issues (telemedicine, vaccination status, and social media) with their impact on the modern physician-patient relationship.
  5. Identify cultural, linguistic, and health literacy limitations that may negatively impact communication with patients (understanding) and erode the physician-patient relationship.
Learning Assessment; Method and Medium

Learning Assessment

There will be a post-test for this activity with a minimum performance requirement of 8 out of 10 correct answers.

 Method and Medium

To obtain CME/credit, view the entire online presentation, complete the evaluation survey and pass the post-test with 8 of 10 correct answers.Then you will be able to print your certificate online. 

NP, PA & RN Information

Nurse Practitioners and Physician Assistants will earn a certificate of completion.

Bibliography

www.justice.gov

www.cmanet.org

Pub Med or Scholar Google

Center for Medicinal Cannabis Research at UCSD www.cmcr.ucsd.edu

GW Pharmaceuticals

American Medical Association

Medical Board of CA

SB 643

(Business & Professions Code §2525.2; S.B. 643, Stats. 2015,  ch. 719.)

(Health & Safety Code §11362.7.)